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| Reliability-wise, in the past 4 years my server has been down, 2, maybe 3 times and one of these times for about 36 hours. So for the other 1400 days, it has been up.
When I call their sales or technical support, 19 out of 20 times what I call about gets taken care or, billed, explained, fixed, upgraded, etc. I find them to have consistent and very positive customer service – some of the best customer service out there. So I would have to wonder what issues some of the negative reviews are regarding. On the rare occasion – very rare – that I did not get something taken care of, I have just called back and the next person resolved it. The only thing I am not a huge fan of is their trouble ticket system. That is the only reason I could not go 5 for 5 on the customer support. I find their ticket system slow and hard to update. But if you call their technical support, they tend to be able to deal with most matters. And they respond to emails. I would call their customer service and see what you think. I like ’em. |
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| Submitted By : | Stuart |
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| 5 out of 5 | |||||||||||||
| Reliability : | 5 out of 5 | ||||||||||||
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| Support : | 5 out of 5 | ||||||||||||
| Pricing : | 5 out of 5 | ||||||||||||
| Verdict : | Since I’ve had service with Go Daddy, they have been almost 100% supportive when I’ve called. The only complaint I have is that they don’t have an 800#. Other than that, most of the time, the people they have working for them are professional and know what they are talking about. I can’t tell you how many times they’ve actually walked me through something step by step.
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